🔍 What are the difference between "Users", "Roles" and "Groups"?

Users:

➡ Individual Identity:

- Users are the individual accounts that represent people within the ServiceNow system.
- They possess unique login credentials and personal information.

➡ Access Point:

- Users are the entities that interact with the ServiceNow platform.
- They are the ones that are granted access to the system.

Roles:

➡ Permission Control:

- Roles define the specific permissions and capabilities that users have within ServiceNow.
- They determine what actions users can perform, such as viewing, creating, editing, or deleting records.

➡ Functionality Access:

- Roles govern access to applications, modules, and data within the ServiceNow environment.

Groups:

➡ User Organization:

- Groups are collections of users who share common responsibilities or require similar access levels.
- They serve as a means of organizing users for efficient management.

➡ Role Assignment Simplification:

- Groups streamline the process of assigning roles by allowing administrators to assign roles to entire groups rather than individual users.
- This improves efficiency and reduces administrative overhead.

➡ In essence:

-Users are the individuals who access the system.
- Roles define what those individuals are allowed to do.
- Groups are used to efficiently manage the assignment of those permissions to collections of users.