🔍 What are Groups in Servicenow?

➡ Definition:

- A group is a collection of users who share common characteristics or responsibilities.
- Groups are used to simplify the management of user permissions.

➡ Purpose:

- Groups allow administrators to assign roles to multiple users at once, rather than assigning them individually.
- This simplifies administration and ensures consistency in permissions.
- It is a way to organize users.

👉 Example:

A "Service Desk" group might include all users who work in the IT help desk. Roles assigned to this group would apply to all its members.