🔍 What is Incident table in ServiceNow?

- The Incident table in ServiceNow is the central repository for managing and tracking all IT service disruptions or degradations within an organization. It's a fundamental part of the Incident Management module, which aims to restore normal service operation as quickly as possible and minimize the impact on business operations.

➡ Here's a breakdown of what the Incident table is and its key aspects:

- Record Keeping
- Lifecycle Management
- Reporting and Analysis
- Information Centralization
- Workflow Automation

➡ Key Fields Commonly Found in the Incident Table:

- Number: A unique, system-generated identifier for each incident (e.g., INC0012345).
- Caller: The user who reported the incident. This is usually a reference to the User table (sys_user).
- Opened by: The user who created the incident record (might be different from the caller if the service desk agent logs it).
- Opened at: The date and time when the incident was created.
- Short description: A brief summary of the issue.
- Description: A more detailed explanation of the incident and etc..

➡ In summary, the Incident table in ServiceNow is a critical component for managing and resolving service disruptions. It provides a structured way to record, track, and analyze incidents, ensuring efficient service restoration and contributing to overall IT service quality.