🚀 ServiceNow Interview Questions Grind

Q1: What is a UI Script in ServiceNow?

👉 Answer:
A UI Script is a reusable client-side JavaScript package, similar to how Script Includes store reusable server-side code.

📌 Key Points:

• Can be used by Client Scripts, UI Pages, UI Macros, and other client-side components.

• Helps reduce duplication by centralizing reusable JavaScript functions.

• ❌ Not supported for mobile.

💡 Pro Tip: Think of UI Scripts as client-side Script Includes.

❓ Q31: What is a Record Producer?

👉 Answer:
A Record Producer is a special type of Service Catalog item 🎫 that lets users create task-based records directly from the catalog.

📌 Examples:

• Create an Incident, Problem, or Change record via the Service Catalog.

• Provides a friendly, form-based interface to end-users.

Q2: Can we create Record Producers from tables?

👉 Answer:
✅ Yes. Record Producers are tied to task-based tables (like Incident, Change, Problem) and allow records to be created in those tables.

Q3: How to redirect after submitting a Record Producer?

👉 Answer:
You can redirect users after submission using these properties:

• In Platform UI:

• In Service Portal:

📌 To get the record producer ID:

💡 Pro Tip: Redirects improve user experience, especially if you want to land users back on a homepage or custom landing page.

Q4: What is a Dictionary Override?

👉 Answer:
A Dictionary Override lets you modify field properties on an extended table, without changing them on the parent table.

📌 Example:

• The Change table extends the Task table.

• The Status field on Task is read-only.

• By applying a Dictionary Override on the Change table, you can make the Status field editable there.

⚡ Common properties you can override:

• Read-only

• Mandatory

• Default values

🌟 Interview Hint: This shows you understand inheritance in ServiceNow tables and how to customize behavior safely.