🚀 ServiceNow Interview Questions Grind 

Q1: Could you briefly explain how to design a Workflow?

👉 Answer:

1. Navigate to Workflow Editor.

2. Click New → give the workflow a name and table.

3. Drag and drop activities (like Approvals, Notifications, Tasks).

4. Define transitions and conditions.

5. Publish the workflow once designed.

💡 Pro Tip: Always test workflows in a sub-production environment before publishing to production.

Q2: What is an Execution Plan?

👉 Answer:
An Execution Plan is an alternative way to design the process of a Catalog Item.

📌 Features:

• Defines a sequence of actions (tasks, approvals, notifications).

• Configured through UI customizations instead of graphical workflow.

Q3: How do you choose between a Workflow and an Execution Plan?

👉 Answer:

• Use Workflow → for complex processes with multiple conditions, approvals, and task branching.

• Use Execution Plan → for simpler processes.

📌 Interview Hint: Emphasize that Workflows are more powerful and widely used in modern implementations.

Q4: How do you create tables in ServiceNow?

👉 Answer:

1. Navigate to System Definition → Tables & Columns.

2. Click New → define the application, module, and table name.

3. Add fields and configure properties.

Q5: What kind of roles do we typically have in ServiceNow?

👉 Answer:

• 👤 ESS (Self-Service): Basic end-user role for submitting requests.

• 🛠️ ITIL: Standard IT role for managing Incidents, Problems, Changes, etc.

• 👑 Admin: Full system access for configurations and development.

Q6: Do we have any shortcuts (cheat codes) to open tables and forms without navigation?

👉 Answer:
✅ Yes:

• table_name.do → Opens a form.

• table_name.list → Opens a list view.

📌 Example:

• incident.do → Opens a new Incident form.

• incident.list → Opens the Incident list view.

Q7: How can we restrict users from seeing applications and modules?

👉 Answer:
Assign roles to applications and modules.

• If a user doesn’t have the role → the application/module will be hidden.

Q8: What are Access Control Lists (ACLs) in ServiceNow?

👉 Answer:
An Access Control List (ACL) defines what data a user can access and how they can access it.

📌 Controls:

• CRUD operations → Create, Read, Update, Delete.

• Field-level security → e.g., allow access to the record but restrict sensitive fields.

💡 Pro Tip: ACLs = ServiceNow’s way of enforcing data security at record and field levels.