🔍 What are the roles in Servicenow?

➡ Definition:

- A role is a collection of permissions that grants users access to specific functionalities and data within ServiceNow.
- Roles determine what users can see and do within the system.

➡ Purpose:

- Roles enable administrators to control access to sensitive information and ensure that users have the appropriate level of permissions for their job functions.
- They follow the principle of least privilege, granting only the necessary access.

👉 Example:

- An "incident_manager" role might grant users the ability to create, update, and resolve incident records.