🔍 What are Users in Servicenow?

➡ Definition:

- A user is any individual who has access to the ServiceNow instance. Each user has a unique user record that stores their information, such as name, email address, and login credentials.
Essentially, it's a representation of a person within the ServiceNow system.

➡ Purpose:

- Users interact with ServiceNow to perform various tasks, depending on their assigned roles and permissions.
- They can submit requests, approve changes, manage incidents, and more.