Features

Discover the Tools that Drive Success

Unleash innovation and accelerate growth with our dynamic product.

System Upgrade and Patching

Like any enterprise platform, ServiceNow must stay up to date with the latest releases, patches, and hotfixes. Upgrades: Move your instance to a newer major release (e.g., from Utah → Vancouver). Patches: Apply fixes to an existing release to resolve known issues. Hotfixes: Emergency fixes provided by ServiceNow Support for critical bugs.

Performance Monitoring and Health Dashboard

As ServiceNow instances grow with data, customizations, and integrations, performance and health monitoring becomes critical. Performance Monitoring tracks system speed, memory, transaction logs, and response times. Health Dashboard provides a visual, consolidated view of instance health across performance, configuration, and error metrics.

Predictive Intelligence

Predictive Intelligence (PI) in ServiceNow uses Machine Learning (ML) to automatically classify, cluster, and recommend actions for records in the platform. Helps IT teams resolve issues faster, reduce manual effort, and improve service quality. Works across multiple applications like ITSM, CSM, HRSD, Security Operations.

AI Search

AI Search in ServiceNow is a next-generation search framework that improves how users find information across the platform. It replaces the Zing search engine (classic keyword search) with an AI-powered, contextual search experience. Built on machine learning, natural language processing (NLP), and semantic search. Designed to improve self-service adoption in Service Portals, Employee Center, and Agent Workspace. Provides faster, smarter, and personalized results.

ServiceNow Studio IDE

ServiceNow Studio IDE is a browser-based Integrated Development Environment (IDE) that allows developers to create, edit, and manage custom applications within the ServiceNow platform. Designed for Scoped Application Development. Provides tools to build, organize, and version application files. Offers a modern UI for developers, compared to the classic Application Navigator.

Service Level Agreements (SLAs)

A Service Level Agreement (SLA) is a commitment between a service provider and a customer that defines response and resolution targets for tasks like incidents, problems, requests, or changes. In ServiceNow, SLAs are automatically tracked against records, ensuring transparency and accountability.

Data Archiving

As organizations use ServiceNow for years, the database grows rapidly with incidents, requests, change records, audit data, and logs. This can: Slow down performance. Increase storage costs. Make reporting harder. Data Archiving helps solve this by moving old and inactive records from primary tables into archive tables, improving performance while keeping the data accessible.

Now Experience UI Framework

The Now Experience UI Framework is ServiceNow’s modern front-end development framework used to build reusable, fast, and responsive components for the ServiceNow platform. Based on web standards (Web Components) and JavaScript ES6+. Allows developers to create custom experiences beyond traditional forms and lists. Powers Agent Workspace, Employee Center, and custom portals.

Project Portfolio Management (PPM)

Project Portfolio Management (PPM) in ServiceNow provides a unified solution to manage projects, programs, and portfolios so organizations can: Align work with business strategy. Manage resources effectively. Track budgets and outcomes. Deliver value faster.

Field Service Management (FSM)

Field Service Management (FSM) in ServiceNow helps organizations manage field operations by connecting work orders, field agents, customers, and assets into a single platform. Streamlines scheduling, dispatching, and fieldwork execution. Integrates with mobile apps, GPS, and ServiceNow workflows. Ensures faster service delivery and better customer satisfaction.